The tech support problem dates back to long before the industrial revolution, when primitive tribesmen beat out a rhythm on drums to communicate:
This fire help. Me Groog
Me Lorto. Help. Fire not work.
You have flint and stone
Ugh
You hit them together
Ugh
What happen
Fire not work
sigh Make spark
No spark, no fire, me confused. Fire work yesterday.
sigh You change rock
I change nothing
You sure
Me make one change. Stone hot so me soak in stream so stone not burn Lorto hand. Small change, shouldn't keep Lorto from make fire.
Grabs club and goes to Lorto's cave
WHAM WHAM WHAM WHAM