Can't Credit Free Disk Customers

Customer: "Yes, I just want to know how to return this disk to you people."

Tech Support: "Ma'am, the software is free. You can throw it out, give it to a friend, whatever you want."

Customer: "But my nephew received this in the mail, and I don't want him to be billed for it. Can I get credited for this?"

Tech Support: "We don't bill you until you actually install the software and register as a user."

Customer: "Can you get me credited for this?"

Tech Support: "Ma'am, we have not billed you for anything."

Customer: "Well, if you can't credit me then please transfer me to someone who can!"