A user calls from Chicago. (We are in central Illinois.) She wants to register for classes via our online registration system. In the course of the discussion I discover that: She is definitely "Not A Computer Person"(tm). She is at her friend's house, but her friend is not there. Her friend has a computer, but she doesn't know what kind. She has never turned it on. She thinks it has a modem, but she is not sure. She has never logged on to any of her university accounts. She has never used any terminal software and doesn't know what type her friend has.
She was deeply upset that "no one will help her." Sadly, I was also unable to do so. I mean, what do you do?
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