Computers: You Can't Access Database If Server Isn't There

Customer: "I can't get into the database."

I check the usual stuff, but it's all fine. Tech Support: "Can you go and check if the server is working?"

Customer: "No."

Tech Support: "What do you mean, no"

Customer: "No, I can't do that."

Tech Support: "Why not?"

Customer: "Well, it's not there."

Tech Support: "It's WHAT?"

Customer: "They took it away to be upgraded."