Directory Does Not Exist

A client was having a problem where the software could not find the correct directory. I asked what directory he had typed. Then I directed him through Windows Explorer to make certain that the directory existed. It did. At a loss to understand why this was happening, I finally sent him a version of the software that created a log of its actions. I asked him to try it and mail the log file back to me. Viewing the log, I noticed he had misspelled the directory name. Tech Support:

"The problem seems to be that you're misspelling the directory name. When you type the directory name in, you have to be very careful to spell it correctly."

Customer:

"I was. But after I pressed Enter, the software removed the letter i"