Tech Support: "Hold down the F2 key."
Customer: "Where is that?"
Tech Support: "On the left side of your keyboard, above the two just right of the Escape key."
Customer: "Ok."
Tech Support: "So now we are in the System Setup screen?"
Customer: "No."
Tech Support: "All right. Hit your Ctrl-Alt-Delete keys. Then your F2 key."
Customer: "Ok."
Tech Support: "Now we are in the System Setup?"
Customer: "No."
Tech Support: "Does it say, Loading Windows"
Customer: "No."
Tech Support: "Can you describe what is on your screen?"
Customer: "It's gray."
Tech Support: "Just gray? It does not say anything?"
Customer: "No. Just gray...with blue and white."
Tech Support: "Are there letters on your screen?"
Customer: "Yes."
Aargh. Tech Support: "Read them to me."
Customer: "C-o-p-y-r-i"
Tech Support: "Do they form words? Do the words form phrases? Do the phrases form sentences?"
Customer: "I suppose."