I Get Garbage When I Log Onto The Internet In General

Customer: "I get garbage when I log onto IndyNet."

Tech Support: "Ok, what software are you using?"

Customer: "Internet."

Tech Support: "Yes, I know you're connecting to the Internet, but what software do you use to make the connection?"

Customer: "Oh! Windows."

Tech Support: "Yes, but what software inside of Windows do you use?"

Customer: "Oh! Ok, yes, I have an Acer -66D...."

Tech Support: "No! The software! Do you know what software is?"

Customer: "Uh, kind of."

Tech Support: "Ok. Software is the program that you run in order to make the computer do anything, ok?"

Customer: "Ok."

Tech Support: "So what program do you run to call us?"

Customer: "ATDTxxxxxxx."