IT Managers Aren't Always The Best

My school district decided to require us school psychologists to do all our reports on laptops and print from a single printer. After a few months the laptop they provided me ceased to work with the printer. I spoke with the IT Manager.

IT Manager: "I don't know if the problem is a hardware problem or a software problem."

Me: "Ok."

IT Manager: "So I can't solve the problem now."

Me: "When can you solve it?"

IT Manager: "I told you: I don't know if it is a hardware problem or a software problem. I can't fix it until I know."

Me: "Ok. I need to print my reports. When will I be able to?"

IT Manager: "Look, if it's a hardware problem I can't fix it! I don't know if it is a hardware or a software problem."

I made several more attempts to communicate with the IT manager about this problem over the next few weeks, only to find myself in the same conversation. Finally, I sent a memo to my boss, explaining that I was having difficulty getting tech support and could not print out my reports. My boss wrote back: "Please do not harass the IT Manager anymore. He has already explained to you that he doesn't know whether it is a software problem or a hardware problem."