Networking Consultant... The Job Title That Means Nothing At All

As a networking consultant called in to a new client, one of the things I like to do is go over their bills to make sure they are getting what they are paying for from ISPs, telcos, etc. On one occasion, I discovered that a client was paying an ISP for email mailboxes that they hadn't used in years. I called the ISP's customer support to cancel the mailboxes.

Me: "Yes, I notice I'm paying month for email boxes I'm not using. I'd like to cancel them all."

Tech Support: "No problem, sir. What I'd like you to do is fax me a list of all the boxes you'd like to cancel, and I'll do it this afternoon."

Me: "Well, I can't really do that, because I don't have a list of these email names. I just have a bill. We haven't used these names in probably two years. Just cancel them all."

Tech Support: "It's all right, sir. I have them here. I'll read them to you."

She proceeded to read me names, and like an idiot I jotted them down until it dawned on me what we were doing. Me: "Hold on. You're going to read me all names?"

Tech Support: "Yes."

Me: "So I can write them down and fax them back to you??"

Tech Support: "That is our policy, sir."

Me: "Am I the only one who thinks this is absurd?"