I once received a call from a woman with a heavy, throaty, not-real-educated-or-bright voice from New York. She asked if the...
Customer: "...new tape, ya know, the plasticky thingie I got in the mail...does that work even if I don't put it in my compoota??"
Tech Support: "No, ma'am, the software does not work unless it is installed on to your hard drive."
Customer: "But this isn't soft...this is a small hard plastic square..."
Tech Support: "Yes, ma'am, that's called software, and you need to insert it into the disk drive to use it."
Customer: "Look, lady, I'm not stupid this isn't soft and I don't appreciate you making fun of me."
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