The following is a three-way conversation between customer support for a company that sells computers, a customer of said company, and a technician that was called in to repair the hard drive of a machine from said company. There's one brain among the three of them, and it's not hard to figure out which one has it.
Customer Support: "Customer support center this is Allen."
Technician: "Ya, this is the CE from (company). I was called in to fix yer hard drive. I put one in but now it's asking for a reference disk."
Customer Support: "All our systems are shipped with reference disks. They should be in a box called reference disks there next to the computer."
Technician: "Oh, here they are, do I put it in now?"
Customer Support: "Yes, and reboot the computer. It will come up to a configuration screen and all you have to do is follow the prompts. Are you sure you're a service guy?"
Technician: "Look, I've been working on PC's for over years now; I know enough to reboot. Geeez! Oh, wait, it says, There were no configuration files found for devices in slots ,...please remove your reference disk and insert disk containing the correct configuration What do I do now? Customer Support:"
Look in the box. There should be the original disks that came with the network card, the scsi controller, and the modem. You'll have to put them in one at a time as it asks to update your reference disk. What kind of network card is in the machine?
" Technician: Customer Support:"
Not what brand. What type? Token ring? Ethernet?
" Technician: Customer: [yell, yell, curse, curse]"
What do we pay you for??
" Customer Support: Customer:"
We have a box here that says use these disks to reconfigure the computer. Maybe he should be using these instead."
Hours go by. Customer Support: Technician:"
Hmmmm. It says invalid or missing command interpreter.
" Customer Support: Technician:"
Formatted the new drive? I just put it in outta the box." Customer Support:
Dead silence. Technician: "I don't think we have a backup tape."
Copyright © 2025