Tech Support: "Ok, I can help you install the software. Would you like me to do that?"
Customer: "Yes."
Tech Support: "All right, can you insert the disk in the disk drive please?"
Customer: "How?"
Tech Support: "Place the disk in the opening at the front of the computer."
Customer: "Will I have to have my computer delivered before we can do this?"
Tech Support: "Um yes, that might be an idea."