System Kicks You Off

Customer: "When I dial your service, the system asks me some questions and then it kicks me off."

Tech Support: "What were the questions that it asked you?"

Customer: "I don't remember."

Tech Support: "Well, sir, if you don't remember what they were, I don't know what the problem is and I can't help you."

Customer: "So I need to call you and go through this again after seeing the questions again?"

Tech Support: "Yes."

Customer: "Can't I just keep you on while I call?"

Tech Support: "Is your modem on another line?"

Customer: "No, same line."

Tech Support: "Well, sir, you can't do it...it's like someone picking up the phone now and dialing while we are talking."

Customer: "Can I at least try?"

He tried. Twice. Ugh.