Turbotax Sounds Like That Doll Arnie Needed To Get For Anakin Skywalker

I called the TurboTax support number for help with the online filing of my taxes. Here is my dialog with the "tech support" person:

"How can I help?"

Me: "I'm having a timeout problem when filing online. The modem dials up ok, but after connecting I get a timeout error."

Tech Support: "What kind of modem do you have?"

Me: "A MultiTech.."

Tech Support: "We only support baud. What's.?"

Me: "Twenty-eight point eight K-baud."

Tech Support: "What's K-baud?"