Web Host Issues With Tech Support

I noticed that the CGI scripts on my web site had spontaneously ceased working, so I contacted the tech support for the ISP that was hosting the site. It's important to note that, since I had set up the site, I had moved to a different city and, hence, only used telnet to connect to them. The tech needed to ask a few preliminary questions.

Tech Support: "What number are you dialing in to?"

Me: "I'm not dialing in. I'm using telnet."

Tech Support: "Yes, but what number are you calling?"

Me: "You don't understand, I'm not dialing in to your modem pool. I'm telneting to you."

Tech Support: "Please tell me what number you are dialing."

Me: "Fine. (number)"

Tech Support: "That's not one of our numbers!"

Me: "Of course it's not. I'm using A TELNET UTILITY to reach you over the Internet."

Tech Support: "But how are you connecting to the Internet?"

Me: "Though a different ISP!"

Tech Support: "Then we can't help you!"

Me: "Listen, I am connecting to you via telnet. It's a utility that allows me to connect to your UNIX shell from a remote location WITHOUT USING A PHONE LINE."

Tech Support: "So, you're using a cable modem or something?"

Me: "Yes."

Tech Support: "Um, we don't support UNIX."

Me: "I'm not using UNIX. You are."

Tech Support: "I'm using Windows."

Me: "No, your SERVERS are UNIX based."

Tech Support: "I don't think I can help you."

I had to agree.