Tech Support: "What do you have connected to the back of your computer?"
Customer: "I have a printer, a modem and the System module."
Tech Support: "Excuse me, but could you repeat the last item?"
Customer: "The System module."
Tech Support: "The System what?"
Customer: "It's the module to upgrade the system to.."
Tech Support: "...and it plugs into the back of your computer?"
Customer: "Yes."
Tech Support: "Does this module plug into anything else?"
Customer: "It plugs into the wall outlet."
Tech Support: "Ma'am, that's the power cord."
Customer: "No, I can see the power cord, and this module is plugged in right next to it."
Tech Support: "Ma'am, there is no such thing as a System module."
Customer: "Oh my goodness, I'm sorry, I forgot. It's the power supply to the HyperCard."
Tech Support: "Ma'am, HyperCard does not have a separate power supply. Would you mind following the cord from the outlet until you find what it plugs into?"
Customer: "Ok."
Ten minutes later... Customer: "It hooks into the printer."