Customer: "My computer crashed!"
Tech Support: "It crashed?"
Customer: "Yeah, it won't let me play my game."
Tech Support: "All right, hit Control-Alt-Delete to reboot."
Customer: "No, it didn't crash it crashed."
Tech Support: "Huh?"
Customer: "I crashed my game. That's what I said before. Now it doesn't work."
Turned out, the user was playing Lunar Lander and crashed his spaceship. Tech Support: "Click on File then New Game"
Customer: "Wow! How'd you learn how to do that?"