Where Is My Computer? Oh, It's Here On My Lap

Tech Support: "Double click on My Computer then on the Dial-up Networking folder."

Customer: "Where is it?"

Tech Support: "Excuse me?"

Customer: "Where is My Computer"

Tech Support: "In the upper left corner of your screen."

Customer: "Oh! Hey! That's pretty good!!"

Twenty five minutes later.... Tech Support: "Ok, now go to Options and then Mail and News Preferences"

Customer: "Got it."

Tech Support: "Now click on the tab that says Servers"

Customer: "I don't see it."

Tech Support: "What do you see on your screen?"

Customer: "Oh! There it is. I was looking on the keyboard."

Tech Support: "Ok, now read to me what's in the SMTP field."

Customer: "There's nothing there."

Tech Support: "Now we know why you can't get your mail. Type in mailhost.worldnet.att.net"

Customer: "M-A-L-E-H-O-S-T..."

Tech Support: "No sir. It's spelled M-A-I-L-H-O-S-T."

Customer: "Ok...where's the dot?"

I wanted to cry.