After a recent move, I made up a list of companies, agencies, and services that needed to know my new address and phoned each one to ask for the change to be made.
Everything went smoothly until I called one of my frequent flier accounts. After I explained to the representative what I wanted to do, the woman told me, "I'm sorry; we can't do that over the phone. You will have to fill out our change-of-address form."
"How do I get one of those?" I asked.
"We'd be happy to provide you with one," she said pleasantly.
"May I have your new address so that I can mail it to you?"
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